FAQ

General

What are opening hours?

We are open until 10 pm, 7 days a week, for appointments, emergencies and walk-ins. We open at 7 am Monday through Friday, and at 8:30 on Saturday and Sunday.

We are open all holidays, with the exception of Christmas eve after 4 pm, and Christmas day.

What should I do if I need to consult a veterinarian?

You may call us for an appointment, or, if you feel your pet needs to be seen on a more urgent basis, come in to our emergency/walk-in period. Please be advised that because cases will be seen in the order of their severity, there may be a wait before you are seen.

When we are closed (after 10 pm) your call will be answered by the staff at the Centre Vétérinaire Laval.

What should I do if I find a lost animal?

Check to see if the animal has an identification or rabies tag. The phone number on the tag will help you find information about the owner. If not, call the SPCA in your area and place ads in the local newspaper, on city billboards or in veterinary clinics in hopes of finding the owner.

What should I do if I find a wild animal that is sick?

There are shelters available for wild animals. They are there to help animals recover in a natural environment or to help them live in captivity. Contact us for more information.

May I volunteer?

It is possible to volunteer at the Hospital if you love animals, are a hard worker, have good team spirit and are 14 years or older. Contact us for more information.

Hospitalized Animals

When are visiting hours?

We encourage you to visit your sick pet when he or she is in the hospital. Visiting hours are felxible, but we recommend that you come between 1:00 and 3:00 pm, and 6:00 to 8:00 pm. during the week, and from 1:30 to 3:00 on Saturday and Sunday.

May I leave personal effects in my pet's crate?

You are more than welcome to leave personal effects (blankets, toys, etc.) in your pet's crate. However, they must be identified and can be lost during cleaning.

Will I receive updates on the condition of my hospitalized pet?

When possible, the veterinarian treating your pet will call you between 9:00 a.m. and 10:00 a.m. and between 5:30 p.m. and 6:30 p.m. to give you updates. The veterinarians work as a team and many will be involved in the treatment of your companion.

What happens when my pet is discharged from the hospital?

When your pet is discharged from the hospital, an animal health technician nurse will meet with you to discuss the discharge instructions, which you will receive in writing. Please be advised that we will ask you to pay the total invoice for your pet's medical care at this time.

Surgeries

When should I drop off my pet for surgery?

Pets must be dropped off between 7:00 a.m. and 8:00 a.m. for morning surgeries and between 7:00 a.m. and 11:00 a.m. for afternoon surgeries.

May I feed my pet before surgery?

Your pet must NOT eat any food in the 8 hours before surgery.

May I give my pet water before surgery?

Your pet can have water up until his or her admission to the hospital.

What recommendations will I receive for my pet after surgery?

Written details will be given to you when your pet is released. A technician will also be available at that time to explain the recommendations and answer any questions you may have.

Laboratory Tests

What is my pet needs a special diagnostic test?

We will advise you in advance of any special preparation required for your pet's test.

Ultrasound

May I feed my pet before his ultrasound?

Your pet should be fasted at least 8 hours before an ultrasound. You may give your pet water at all times.

Dentistry

Why is dental health important to your pet?

Just like us, our pets have bacteria and tartar continuously building up in their mouths. Not only does this lead to bad breath, but also, it can lead to advanced dental disease with dental abscesses and loss of teeth. Dental disease also causes chronic pain and inflammation, which can have a negative impact on your pets health and on the progression of pre-existing diseases such as diabetes.

How do we evaluate and treat dental disease?

During your pet’s annual exam, your veterinarian will look at the level of plaque, tartar and gingivitis in his mouth. This snap-shot doesn’t tell us what’s going on under the gum line or on the tongue-facing surfaces of the teeth; so even the most cooperative pet needs anesthesia for a complete dental exam. General anesthesia reduces the stress your pet feels and increases his safety by allowing control and monitoring of his airway and vital signs. This is also safer for the veterinarian doing the exam, allowing us to look closely at all sides of each tooth with a probe and mirror. Many dental problems are only visible with X-rays, so no oral examination can be complete without them.

Treatment starts with a dental cleaning using the same instruments as your dentist; hand scalers, an ultra-sonic scaler, and a polisher. Regular cleaning of all surfaces of the teeth, including the area below the gum line, is the best prevention for advancing dental disease.

Veterinary technicians are trained to do dental scaling and polishing, much like a dental hygienist, but only our veterinarians make diagnostic decisions or perform procedures such as tooth extractions. You may find groomers that offer dental scaling. An awake and moving pet is at risk of tooth and gum damage by the sharp hand scaler. Micro-abrasions left on teeth from these tools cause tartar to build up faster if not followed by a professional polisher. This surface scaling doesn’t get below the gum line or all sides of teeth; so while your pet’s mouth may look nice in the short-term, infection and inflammation may continue to build up unnoticed.

If the dental exam has found problem areas, then extractions or other work may be necessary. A local anaesthesia (nerve block) is used to prevent pain and decrease the amount of anaesthetic gas used. After a tooth is extracted, the socket is cleaned of infection and x-rays are repeated to assure the full root was removed. The gum is then closed with dissolving sutures to seal in the body’s healing factors to prevent pain and infection. Proper surgical technique and a well-balanced anaesthesia ensure that most pets comfortable enough to eat the same day. Pets who had work done need a few days of pain medication and occasionally antibiotics. Your pet will have a re-check about a week later to ensure everything is healing well.

What will this cost?

Our veterinarians can give you an estimate. While we won’t know what work needs to be done until the full oral exam is complete, the estimate will include a personalized anaesthesia with IV fluids and monitoring by an animal health technician, a full oral exam with dental X-rays, a full-mouth scaling and polishing as well as any other foreseeable dental work, medications and follow-up.

Physical Rehabilitation

How can my pet benefit from physical rehabilitation?

Physical rehabilitation, or therapy, is used to treat any condition that limits the mobility of your pet. Pets that can benefit from physical rehabilitation include:

  • Pets recovering from injury including tendinitis, bursitis, and muscle strain
  • Pets recovering from surgery
  • Pets who suffer from neurological disease such as degenerative myelopathy
  • Pets who have osteoarthritis

How often and for how long should my dog have physical therapy?

A typical physical therapy program starts with 3 sessions per week for 3 weeks. Additional sessions may be required depending on the results and the condition being treated.

What types of therapies or treatments will be used?

Many different treatments and modalities are used in physical therapy, and the therapist will determine which ones to use depending on your pet’s temperament and condition.

  • Massage
  • Therapeutic laser
  • Thermotherapy (heat and cold)
  • Stretching
  • Therapeutic ultrasound

Exercise therapy including:

  • Underwater treadmill exercise
  • Land treadmill exercise
  • Cavaletti work
  • Balance board training
  • Work on exercise balls and Fitpaws

Will any of the procedures be painful for my pet?

Physical therapy is not painful, and in fact can help to treat pain. Some pets may have muscular soreness after sessions, just as you would after working out!

Will my pet need to be sedated for any of the treatments?

No! Our physical therapist will not force your dog to use any of the equipment, and will not cause any pain. It is essential that your dog enjoy the sessions!

How long will the effects of the rehabilitation last?

Some acute conditions will be cured by physical therapy. Chronic conditions such as osteoarthritis and tendon injuries will need ongoing treatments.

Does my dog still have to take medication for pain and or arthritis?

Your veterinarian will decide whether medication is to be continued. In general, medication is continued in chronic cases, but often the dose can be decreased.

Can I be with my pet during the sessions?

Owners are welcome to be with their pet during the sessions. There are some dogs who will be more focused and perform better without their owners present. If it is more convenient, it is also possible to drop your pet off for the day.

Is physical therapy expensive?

Individual physical rehabilitation sessions cost $100.00 plus tax, if a package is purchased, then the cost is $69.00 per session. We encourage multiple sessions for better results.